FAQ
Payment:
What payment methods do you accept in your store?
In our store, you can pay using:
• Credit cards
• PayPal
• Google Pay
• Apple Pay
• Microsoft Pay
Orders:
Do you have any discount codes I can use?
You can receive codes in two ways: By signing up for our newsletter, you will receive a 15% code for your first purchase. Follow our social media profiles where we share promotional codes for special occasions.
Do you offer product customization?
Certainly! We've been working with wood for years, so customizing your product is not a problem (engraving, different dimensions, or even a different color). Contact us at contact@chopzwood.com and provide the details, and we'll assist you.
Can I cancel or change an order placed in the store?
Yes, it's possible to cancel or even exchange a product. Please contact us at support@chopzwood.com (within 24 hours of placing the order).
Wholesale:
Can I place a wholesale order?
Absolutely! If you're interested in a wholesale order for your company or corporate gifts, please write to us at contact@chopzwood.com, and we'll assist you in processing and determining the details.
Question
Answer
Shipping and Returns:
What is the production and shipping time for products?
The production time for a product ranges from 1-4 days depending on customization.
What is the shipping time for my order?
The delivery times are as follows for each country (Working days only):
- US- 3-10
- CA- 3-10
- EU- 2-4
- GB- 3-5
- AU- 3-15
Time also depends on customs factors (holding the package at the customs office), which we have no control over.
Can I return a purchased product?
Certainly! If necessary, please contact us at support@chopzwood.com and fill out the return form.
My package arrived damaged, what should I do?
Please contact us at support@chopzwood.com, and we'll help you resolve the issue and find a solution to assist you.
Do I have to pay for return shipping?
Yes, we do not cover the cost of return shipping. You can choose any courier or postal service that suits you best.
Do you ship internationally?
Absolutely, we ship our products worldwide! Please note that international shipments must go through customs clearance, which may take some time. Additional customs duty may also be charged, which customers must pay upon receipt of the shipment.
Products:
How do I care for solid wood products?
Clean the wood with a soft, dry cloth. Use a lightly damp cloth for more thorough cleaning, then wipe dry.
Will the product look the same as in the picture?
Our accessories are made from natural wood, making each product unique, and individual pieces may differ in shade and grain pattern. Despite these natural variations, the appearance and composition of each set are consistent with the presented images.
Others:
I didn't find a question that applies to me? How can I contact you?
You can contact us at contact@chopzwood.com. We respond to messages as quickly as possible from Monday to Friday from 8-18.
Get in touch
Have questions about your order, or a general enquiry?
